Privacy Policy
Effective Date: 22 June 2023
Privacy Policy
Contour Atelier (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. We recognise that your privacy is important and we are committed to complying with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us or receive treatment at Contour Atelier.
Who We Are
Contour Atelier is a body contouring and aesthetic clinic located on the Sunshine Coast, Queensland, Australia, specialising in non-surgical body contouring, skin tightening, facial rejuvenation and lymphatic therapies.
What Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
Name
Date of birth
Address
Email address
Telephone number
Emergency contact details
Health Information
As a health service provider, we may collect sensitive health information including:
Medical history
Current medications
Allergies
Previous procedures
Pregnancy status
Lifestyle factors relevant to treatment
Photographs taken before, during and after treatment
Treatment notes and clinical records
Website Information
When you visit our website we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on our website
Cookies and analytics information
Why We Collect Your Information
We collect personal information to:
Provide safe and appropriate treatments
Assess your suitability for treatments
Create treatment plans
Communicate with you regarding appointments
Respond to enquiries
Process payments
Improve our services
Meet our legal and regulatory obligations
Send marketing communications where you have consented
Without certain information we may be unable to safely provide treatment.
How We Collect Information
We collect information directly from you when you:
Complete consultation forms
Book appointments
Contact us by phone, email or social media
Complete website forms
Subscribe to our mailing list
Attend consultations
Receive treatment
We may also collect information from:
Your referring healthcare practitioner (with your consent)
Your authorised representative
Other healthcare providers where required for your care
Photography
With your consent, we may take clinical photographs before, during and after treatment.
These photographs may be used:
To monitor your progress
For your clinical records
For treatment planning
We will only use photographs for marketing purposes where you have provided separate written consent.
You may withdraw your marketing consent at any time.
How We Store Your Information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.
Your information may be stored:
Within our secure practice management software
On secure password-protected systems
In encrypted cloud-based services used to operate our business
Only authorised personnel have access to your information.
Disclosure of Information
We do not sell your personal information.
Your information may be disclosed where necessary to:
Healthcare professionals involved in your care
Pathology or diagnostic providers (where applicable)
Payment providers
Software providers who assist in operating our business
Government authorities where required by law
Some technology providers may securely store information outside Australia. Where this occurs, we take reasonable steps to ensure your information remains protected.
Marketing
If you subscribe to receive marketing communications, we may send information regarding:
Promotions
Educational content
New treatments
Events
Clinic news
You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience and analyse website performance.
Cookies help us understand how visitors use our website and assist us in improving our services.
You can disable cookies through your web browser settings if you prefer.
Accessing Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate or incomplete, you may request that it be corrected.
Requests can be made by contacting us using the details below.
Retention of Information
Clinical records are retained for the period required under applicable Australian legislation and professional standards.
When information is no longer required, it is securely destroyed or permanently de-identified where appropriate.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
Complaints
If you believe we have breached your privacy, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website:
https://www.oaic.gov.au
Phone:
1300 363 992
Contact Us
Contour Atelier
Email: hello@contouratelier.com.au
Website: https://contouratelier.com.au
Phone: (07) 5373 6589
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be available on our website.
Last Updated: 22 July 2026